RETURNS AND REFUND POLICY
Return of goods for any reason will not be accepted without a completed goods return form. This is available by contacting our customer services.
FAULTY/DAMAGED GOODS – TO BE REPORTED WITHIN 3 DAYS
Once the returns form has been reviewed, our customer service department will contact you to discuss the return of the item.
Upon receipt of the faulty item(s), an inspection will be carried out to confirm that the fault highlighted on your returns form is correct.
Once the item is deemed faulty, a replacement or refund of the item(s) (exc delivery cost) will be arranged.
Under no conditions will refunds or replacements be given when damaged goods have been installed, all goods must be inspected before installation.
GOODS ORDERED IN ERROR – TO BE REPORTED WITHIN 7 DAYS
Under no conditions can goods be returned where they have been a “special order” or out of stock item.
If you change your mind about the products or order goods in error you can return it to us subject to a 25% re-stocking fee. However this does not apply where goods ordered are “Special Order” or not from our own stocks.
It is your responsibility to ensure that returned items reach us in good condition via your carrier. We do NOT accept liability for the transit of returned goods and therefore suggest that you take out carrier insurance. If the goods do not arrive back at our warehouse in a re-saleable condition Bathrooms 2U Ltd reserve the right to refuse a refund.
The goods should be well packed in their original packaging, using clear tape and marked only with the address label provided.
DO NOT WRITE ON THE PRODUCT PACKAGING. IT IS THEN DEEMED UNFIT FOR RESALE AND YOU WILL NOT BE REFUNDED.
ANY GOODS RECEIVED WITHOUT PRIOR NOTIFICATION OR A COMPLETED RETURNS FORM WILL BE REFUSED AND WILL NOT BE SUBJECT TO A REFUND.
Goods should be returned to Our warehouse.
Our warehouse Address is as follows.
47 Market Street, Watford, Herts WD18 0PN.
Providing the goods are received in a perfect condition, a refund will be issued after deducting a re-stocking fee
All goods should be checked upon receipt, and notification of any problems should be received within 3 days. Glass and mirrors should be checked on receipt.
Delivery dates given are APPROXIMATE and subject to alteration upon product availability.
Tradesman should NOT be booked until goods are received and checked. Bathrooms 2U Ltd DO NOT accept liability for any 3rd party costs incurred as a result of any delays in despatch.
Delivery will be made to the nearest hard road point. Our delivery staff will be as helpful as possible but they will need assistance with heavy loads and we regret that they are NOT insured to carry goods up stairs. (All our delivery vans are single man operated).
All Guarantees are provided by the manufacturer and generally do not include labour costs, though this does vary. All claims will need to be directed to the manufacturer although of course all assistance will be given. Please keep your receipt as this will be required. Please ensure that all goods are professionally installed as failure to do so may invalidate any warranty.
FULL TERMS AND CONDITIONS
Terms & Conditions
“Conditions” means General Conditions and the Special Conditions;
“General Conditions” means the conditions set out below as revised from time to time;
“Goods” means the goods (including any installment of the goods or any parts of them) which We supply in accordance with these Conditions;
“Internet” means the global network of computer systems using TCP/IP protocols including (but not limited to) the World wide Web.
“Personal Information” means the details provided by you to us including (but not limited to) name, delivery and billing addresses and payment information;
“Product” means a product displayed for sale;
“Product Description” means that part of the Website, catalogue or display where certain terms and conditions in respect of the individual Product are provided or such information given to you verbally in Our stores or by post or email;
“Special Conditions” means the terms and conditions in the Product Description which shall take precedence where inconsistent with the General Conditions;
“United Kingdom” means England, Wales, Scotland, Northern Ireland and the Channel Islands and
“users” means the users of the Website collectively;
“Website” means the collection of pages published on the Internet with the URL [www.bathrooms2u.co.uk] or any other such site owned or operated by us that may replace it from time to time;
“We/us” means Bathrooms 2U Ltd and “Our”, “Ours” and cognate terms shall be interpreted accordingly;
“Working Day” means every day of the year except Saturdays and Sundays and English statutory and public holidays.
“you” means a user of this Website, any person (excluding corporate) accessing the Website by any means, a customer purchasing from Our shop and/or a customer ordering a Product over the telephone and “your”, “yours” cognate terms shall be interpreted accordingly.
- Making A Purchase
1.1 use of the Website
1.1.1 We grant YOU a single non exclusive and non-assignable licence to access the website on the condition that you adhere to our Terms & Conditions
1.1.2 The Website may be used only for lawful purposes and in a lawful manner. you agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
1.1.3 While We will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy.
1.1.4 We cannot guarantee that the appearance and/or colours of the Goods shown on this site exactly reproduces the appearance and/or colours of the Goods themselves, this will vary according to the resolution and the screen type of your computer. All sizes quoted are approximates.
1.1.5 The Website is provided on an “as is” and “as available” basis without any representation or endorsement made. We make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website, including but not limited to implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
1.1.6 We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the Website will be available to you at any time. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. you are responsible for maintaining suitable virus protection software on your computer.
1.1.7 We shall not be liable for the non-accessibility of this Website due to the technical inefficiency or failure (but not limited to) such failure caused by electricity supply faults or non-functionality of the Internet.
1.1.8 We accept no responsibility for the inaccessibility of this Website caused by the users of non-compatible, defective or obsolete hardware or software, nor shall We be liable for failure to inform users of the hardware and software required for use of the Website.
1.2 Personal Information
1.2.1 You warrant that:
18.104.22.168 The Personal Information which you are required to provide is true, accurate, current and complete in all respects; and
22.214.171.124 You will notify us immediately of any changes to the Personal Information affecting any order by contacting us by e-mail at email@example.com or by telephoning us on 01923 802525
126.96.36.199 You will not, in using the Website, or by telephone, or at Our stores, impersonate any other person or entity or use a false name or a name that you are not authorised to use.
1.3.1 We will treat all your Personal Information obtained by us as confidential (although We may disclose this information in the circumstances set out below). We will keep it on a secure server and We will comply with current applicable English data protection and consumer legislation.
1.3.2 When you shop with us we will ask you to provide personal information such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information.
1.3.3 We may also collect information about where you are on the internet (eg your URL, IP address, domain types such as (.co.uk and .com), your browser type, the country and telephone area code where your computer, is located, via the pages of Our Website that were viewed during your visit, any advertisements you clicked on, and any searches that you performed on Our Website (“user Information”).
1.3.4 We confirm that any Personal Information that you provide to us (or that is available on public registers) and any user Information from which We can identify you, is held in accordance with the notification We have provided to the Information Commissioner pursuant to the Data Protection Act 1998. We may process your Personal Information and user Information only for the following purposes:
188.8.131.52 Processing your orders, performing the contract, for statistical purposes to improve the Website and it’s services to you. To administer the Website. To notify you of products or special offers that may be of interest to you. Where required by law or where processing without consent is permitted by the Data Protection Act 1998.
1.3.5 You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.
1.3.6 When you order you accept that you consent to receive information from us by post, e-mail or telephone, about products, promotions or special offers that We feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, you may unsubscribe from Our mailing list at any time by replying to a promotional e-mail with the word “unsubscribe” in the subject line, or by e-mailing us at firstname.lastname@example.org or by telephoning us on 01923 802525 or by writing to us at Our address shown above.
1.3.7 Your Personal Information will be disclosed to third parties who will help process your order and payment. We will not release your Personal Information to any outside company for mailing or marketing purposes not connected to Our products and services.
1.4.1 You agree fully to indemnify, defend and hold us, and Our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the Website, or that of any other person accessing the Website using your Personal Information.
1.5 Our rights
1.5.1 We reserve the right to:
184.108.40.206 modify or withdraw, temporarily or permanently, the Website (or any part thereof) with or without notice to you and you confirm that We shall not be liable to you for any modification to or withdrawal of the Website; and/or
220.127.116.11 change the Conditions from time to time, and your continued use of the Website (or any part thereof) or placing of any order following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website or placing any orders.
1.6 Third-party links
To provide increased value to Our users, We may provide links to other websites or resources for you to access at your sole discretion. you acknowledge and agree that, as you have chosen to enter the linked website, We are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources. If you have a particular concern regarding the way your personal information will be used then you are advised to read the privacy statement on the relevant site.
- Purchase of Goods
2.1 Order Acceptance
2.1.1 In the event that your order is not in stock We will back order for you.
2.1.2 No contract will subsist between you and us for the sale by us to you of any Goods unless and until We accept your order by e-mail or otherwise in writing confirming that We have accepted your order. Completion of the contract between you and us will take place on the despatch to you of the Products. For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom.
2.1.3 Non-acceptance of an order may be a result of one of the following:
18.104.22.168 The product you ordered being unavailable from stock ;
22.214.171.124 Our inability to obtain authorisation for your payment;
126.96.36.199 The identification of a pricing or product description error;
188.8.131.52 you not meeting the eligibility to order criteria set out under 2.6 in the General Conditions
but for the avoidance of doubt we reserve the right to reject any offer to buy any Goods received from any person.
2.1.4 If there are any problems with your order, We will contact you using the Personal Information provided by you.
2.1.5 If you wish to exercise your right to cancel this contract prior to order despatch, follow the procedure set out in Order Changes/Cancellation below. If your order has already been dispatched please follow the procedure set out in Returns below.
2.1.6 We will take all reasonable care, as required by applicable data protection law, to keep the details of your order and payment secure, but in the absence of negligence or breach of any applicable law on Our part We cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
2.2 If you are purchasing Goods via the Website just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that We need to be able to satisfy the order
We accept credit card payment. If you are shopping from North America or outside the UK, your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. All Goods must be paid for in full upon order. you may send your credit card information via phone, fax, post or over the Internet.
2.3 Order Changes/Cancellation
2.3.1 If the contract for the purchase of Goods has been concluded via telephone, Internet or correspondence (including email) without any face to face contact having occurred between us, then you may have a 7 day period from the date when the Goods are delivered in which to cancel this contract. This right does not apply [where and to the extent that] We have started to customise any materials (including manufacturing Goods) or where We have placed your order for customised items from Our manufacturer in accordance with your requirements, or where items are out of stock.
2.3.2 If you wish to change or cancel an order then you should contact us as provided for below. We will endeavour to act on your request but We may have already placed your order with Our supplier and customisation of the Goods may have commenced or arrangements may be being made to send the Goods out to you. If this is the case then We cannot always cancel the order.
2.3.3 To change or cancel an order,please contact us imediatly via e-mail at email@example.com with the following details:-
184.108.40.206 Customer Name;
220.127.116.11 Order Number;
18.104.22.168 Date of the order;
22.214.171.124 Details of the change or cancellation.
2.3.4 If your order is unable to be cancelled for the reasons provided above please follow the procedure set out in Our Returns policy below.
2.3.5 Please note that your right to return Goods pursuant to the Distance Selling Regulations 2000 does not apply in this contract where the Goods are manufactured for you, customised to your specifications or specially ordered and non stock items.
2.3.6 If you are canceling because of any problem with the Goods, please follow our returns procedures.
2.4.1 If you wish to return a defective item to us then you must follow our returns procedures.
2.4.2 This policy is in addition to any statutory rights that you may have as a consumer, which remain unaffected.
2.5 Description of Products
2.5.1 Each Product purchased is sold subject to its Product Description which may set out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
2.5.2 We will take all reasonable care to ensure that all details, descriptions and prices of Products are correct at the time when the relevant information was entered onto the system. Although We aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on the Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with Our Order Acceptance policy above.
2.5.3 For the purposes of Regulation 7 & 8 of the Distance Selling Regulations 2000 you acknowledge that the information available in the vicinity of the Products on the Website is provided in discharge of Our obligation to provide information to consumers. you are invited to produce a hardcopy of that information from the Website to retain for your records.
2.6.1 All quotations provided by us to you are valid for thirty days.
2.6.2 All prices are shown inclusive and exclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the Products ordered including VAT, plus delivery charges. Payment can be made by any of the methods specified in the Conditions and payment will be debited once the Goods have been ordered
2.6.3 We reserve the right to make adjustments to the price to take account of any increase in Our supplier’s prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order
2.6.4 you confirm that the credit or debit card you use to place an order is yours.
2.6.5 All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, We may refuse your order.
2.6.6 All card payments are processed by Protx VSP or other such person as We may nominate from time to time.
2.6.7 UK Orders are subject to shipping charges:
2.7 Refusal of Transaction
2.7.1 We reserve the right to withdraw any Goods from the Website or Our catalogue or stores at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason to anyone at any time at Our sole discretion. We will not be liable to you or any third party by reason of Our withdrawing any Product, removing or editing any materials or content on the Website; refusing to process a transaction or suspending any transaction after processing has begun.
2.7.2 To be eligible to purchase Products on the Website and lawfully enter into and form contracts on the Website under English law you must:
126.96.36.199 Be over the age of 18 years,
188.8.131.52 Register by providing your real name, phone number, e-mail address, payment details and other requested information;
184.108.40.206 Stipulate a delivery address in the United Kingdom. Please note that PO box numbers, hotels and accommodation addresses are not acceptable
220.127.116.11 Possess a valid credit or debit card.
2.7.3 By making an offer to buy Goods, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.
2.7.4 In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, We shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and We subsequently cancel your order, We will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges).
- Delivery Schedule
3.1.1 Where delivery or despatch times are stated anywhere on the Website, the times are approximates only and while We endeavour to deliver to you within the time stated, delivery could be delayed due to events beyond Our control. The time of delivery is not the essence of the contract. For the avoidance of any doubt We shall not be liable for any loss arising from delay in delivery or non-delivery.
3.1.2 In the majority of cases Goods will be delivered to you by a third-party carrier and the cost of delivery will be included in the total price of the order and notified to you on the checkout page of the Website, prior to completing your order.
3.1.3. Delivery times are as agreed between us and you and not as provided for in The Consumer Protection (Distance Selling) Regulations 2000 where applicable.
3.1.4 We may deliver the Goods in installments, and each delivery shall constitute a separate contract and failure by us to deliver one or more of the installments in accordance with these Conditions shall not entitle you to treat the contract as a whole repudiated.
3.1.5 Notification of short delivery or damage in transit must be made in writing to us within three days of the receipt of the Goods.
3.1.6 Deliveries are made to the nearest hard road point and for the avoidance of doubt We are only insured and required to deliver the Goods to your delivery address and not to bring them into a property or install them.
3.1.7 We will only deliver Goods to the address on the order.
3.1.8 If for any reason you do not accept delivery of any Product in accordance with this paragraph then We may charge you an additional fee to cover any reasonable direct cost incurred by us as a result.
3.1.9 We will deliver to your delivery address where possible provided that the property is situated on a hard road point.
3.1.10 Where your order consists of heavy and/or bulky Goods assistance must be available to Our drivers to offload the Goods. In the event that no assistance is available then We will not be in a position to offload the Goods and We will charge a fee of 10%of the price of the Goods for re-delivery.
3.1.11 Where the Goods can be offloaded by the drivers with no assistance and you have requested that the Goods are left at your property then the Goods will be left at the property at your own risk.
3.1.12 For the avoidance of doubt, you will be responsible for the Goods as soon as they have been delivered to your delivery address. From the time of delivery of the Goods any loss or damage to the Goods shall be at your own risk.
3.1.13 Do not arrange for installation of the Goods until they have been delivered and checked for correctness, damage and shortages by you.
3.1.14 Upon delivery of a Product you should carefully inspect the Goods. If any of the Goods are damaged or lost, please contact us to inform us of the problem and do not use the Goods.
- Property and Risk
4.1 Risk of damage to or loss of the Goods shall pass to you:
4.1.1 in the case of Goods to be delivered at Our premises, at the time when We notify you that the Goods are available for collection; or
4.1.2 In the case of Goods to be delivered otherwise than at Our premises, at the time of delivery or, if you wrongfully fail to take delivery of the Goods, the time when We have tendered delivery of the Goods.
4.2 The property in the Goods shall not pass to you until We have received in cash or cleared funds payment in full of the price of the Goods and all other Goods agreed to be supplied by us to you for which payment is then due.
4.3 Until such time as the property in the Goods passes to you, you shall hold the Goods as Our fiduciary agent and bailee, and shall keep the Goods separate from those of your own and third parties and properly stored, protected and insured and identified as Our property. Until that time you shall be entitled to resell or use the Goods in the ordinary course if its business, but shall account to us for the proceeds of sale or otherwise of the Goods, whether tangible or intangible, including insurance proceeds, and shall keep all such proceeds separate from any monies or property of yours and third parties and, in the case of tangible proceeds, properly stored, protected and insured.
4.4 Until such time as the property in the Goods passes to you (and provided the Goods are still in existence and have not been resold), We shall be entitled at any time to require you to deliver up the Goods to us and, if you fail to do so forthwith, We and any authorised servants and agents are hereby irrevocably authorised without the need for consent of any third party to enter upon your premises or any third party premises where the Goods are stored and repossess the Goods.
4.5 you shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Goods which remain Our property, but if you do so all the monies owing by you to us shall (without prejudice to any other right or remedy of the Company) forthwith become due and payable.
5.1 Subject to the Conditions, We warrant that the Goods shall at the date of delivery to you be free from defects in workmanship and materials.
5.2 All Goods come with manufacturer’s guarantee where and to the extent transferable to you.
6.1 Intellectual property and right to use
6.1.1 you acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website or otherwise by us shall remain at all times vested in us or the owners under licence from whom the content appears. you are permitted to use this material only as expressly authorised by us.
6.1.2 you acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material including (but not limited to) reproduction, modification, distribution, transmission, removal, deletion, addition, display, performance, or replication of the content of the Website or any other manner of exploitation of any contents of the Website or Our catalogue in part or in whole is strictly prohibited.
6.1.3 Any copyright material posted on this Website or in Our Catalogue which is not Our property is acknowledged as such. All right to this copyright remain with the proprietor of the copyright subject to a licence to us.
6.3 Limitation of liability
6.3.1 We will not be liable in contract, tort (including, without limitation, negligence), or for pre-contract or other representations (other than fraudulent misrepresentations) or otherwise for:
18.104.22.168 any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
22.214.171.124 any loss of goodwill or reputation; or
126.96.36.199 any special or indirect losses;
suffered or incurred by any party arising out of or in connection with any use of the Website.
Nothing in the Conditions shall exclude or limit Our liability for death or personal injury resulting from Our negligence or that of Our servants or employees.
6.3.2 Any advice or recommendation given by us or Our employees or agents to you or your employees or agents as to the storage, application or use of the Goods which is not confirmed in writing by us is followed or acted upon entirely at your own risk, and accordingly We shall not be liable for any such advice or recommendation which is not so confirmed.
6.4 Force Majeure
6.4.1 We shall not be liable to you where performance of any of Our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government or any other cause not within Our reasonable control.
6.5.1 If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not effect the validity and enforceability of any of the remaining provisions of the Conditions.
6.6.1 No waiver by us of any provision of the Conditions shall be construed as a waiver of any proceeding, succeeding or continuing breach of any provision of the Conditions.
6.7 Entire agreement
6.7.1 These Conditions govern Our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. you confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation.
6.7.2 Nothing in this Clause shall limit or exclude Our liability in respect of any fraudulent misrepresentation whether or not such has become a term of the Conditions.
6.8.1 The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
6.8.2 The submission by the parties to such jurisdiction shall not limit Our right to commence any proceedings arising from any breach of these conditions in any other jurisdiction it may consider appropriate.
6.8.3 In the event that you are resident outside England you shall not object to any application by us for an alternative means or place of service or dispensing with service of any court proceedings.
6.9 Statutory Rights
6.9.1 Where you are a consumer as defined by the Distance Selling Regulations 2000 your statutory rights are not affected by the Conditions.